Privacy Policy

This website, http://www.ceylon-tea.com/, is owned and maintained by The Original Ceylon Tea Company (TOCTC.)   We recognize that many internet users are concerned about online privacy and security. We developed this Privacy Policy to assure you that we take seriously our responsibility to protect your personal information.  

You can reach us toll free, 24 hours a day, 7 days a week at 1-877-333-9901.  You may also send email to us at info@ceylon-tea.com.  If you prefer, you may contact us by mail at:

The Original Ceylon Tea Company
56 Derby Place
Stratford, CT 06614

OUR POLICY

On our website, we don't collect personal information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our delicious teas, we invite you to do so.  When you visit our site, we do not recognize or collect your e-mail address or any other personal or system information for resale.

If you want to order one or more of our fine teas online, it will be necessary for you to provide certain personal information. This will include your name, address, phone number and credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there.

TOCTC may release specific information about your account if necessary to comply with valid legal process such as a search warrant, subpoena or court order.

OUR CUSTOMER LIST

When you purchase TOCTC items from our online catalog, we add your name to our Customer List.   We do not share our Customer List with anyone outside TOCTC.  We use the Customer List only to determine what areas of the country are generating the most or the fewest orders so that we may focus our marketing efforts appropriately.  We also track frequent buyers so that we may from time to time offer our best customers a special gift or some free tea. 

CONTACTS FROM US

We maintain a company email address (info@ceylon-tea.com) in order to support our online customers as effectively as we do by phone or by mail. We read every e-mail that we receive and do our best to respond within 24 hours, if a response is required. We save a very limited number of e-mail messages, but only until the issue is resolved.

COOKIES

Like most companies, we use "cookies" on certain parts of our web site. Cookies are small text files that are stored on a user's computer by a Web server based on the permissions set in a user's browser software. The cookie allows us to track your session, particularly when you are shopping in the TOCTC catalog. This is necessary to ensure that we keep your order together while you browse through the catalog and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie does not extract any information from your computer.